8 Best Shopify Customer Service Apps [Enhance Support]

Are you having trouble managing customer service inquiries for your Shopify store? Don’t worry; you don’t need to run away from customer inquiries as long as you have the best customer service apps for Shopify at your disposal.

Here, we provide you with an overview of the best apps that can help you quickly and efficiently manage customer service inquiries.

Whether you are looking for an automated platform to handle your customer inquiries, or a way to provide 24/7 customer support – we’ve got you covered.

Get ready to enhance your customer service support and keep customers satisfied and happy.

Best Customer Service Apps For Shopify

1. Zendesk

Developed by: Zendesk
Avg. Rating: 3.0/5 ⭐

Introducing Zendesk, an all-in-one customer service app for Shopify designed to help improve your customer relationship management.

Combining a powerful Support and Chat system, Zendesk makes it easy for you to quickly and efficiently resolve customer inquiries and build lasting relationships.

With easy access to customer data, agents can sharpen their response times and channel their energy into providing personalized service.

Zendesk is the ideal choice for shop owners who want to provide the best customer service while saving time – the perfect customer service app for Shopify.

Key Features:

• Speed up customer service ticket resolution with relevant customer data.
• Quickly process refunds and cancellations.
• Easily embed live chat in any storefront.
• Intelligent ticket routing for improved customer experience.
• Customize customer self-service options.

Pricing:

• Suite Team: $49/Month
• Suite Growth: $79/Month
• Suite Professional: $99/Month
• Suite Enterprise: $150/Month

View App

2. Hosted Email

Developed by: Clover Apps Limited
Avg. Rating: 4.0/5 ⭐

Shopify’s Hosted Email is the premier customer service app for Shopify users, making it easy for customers to reach you with their inquiries.

While delivering on customer service, Hosted Email boosts your credibility as an online business and gives greater trust to your customers through email communications that come from your own domain.

Hosted Email’s compatibility with emails clients and iOS and Android mobile apps ensures that no matter where you are, you can respond quickly and professionally to customers’ inquiries.

Hosted Email is the best customer service apps for Shopify users to manage their customer communications with trust and ease.

Key Features:

• Secure, hassle-free email hosting
• Professional & reliable email accounts
• Manage users & data with ease
• Comprehensive anti-spam & virus protection
• Scale for growing teams & enterprises

Pricing:

• Email Forwarding: Free
• Email Account: $5/Month

View App

3. Enorm Ask a question

Developed by: EnormApps
Avg. Rating: 5.0/5 ⭐

Are you looking for the best customer service apps for Shopify that can help you enhance your support and provide high quality customer experiences? Look no further than Enorm!

With this powerful app, customers can easily ask questions on as many products as they want, get notifications via email, respond with appropriate answers and customize the app with ease.

All these features come with a responsive layout that is guaranteed to give your customers the best user experience.

Get the best support for your Shopify with the best Shopify customer service apps – Enorm!

Key Features:

• Ask questions about any product
• Get personalized notifications for new questions
• Share questions with friends
• Chat in real time with customer service
• Customize “ask a question” button to match your theme

Pricing:

• One Plan: $3.99/Month

View App

4. Customer Service Helpdesk App

Developed by: xSellco Ltd
Avg. Rating: 4.0/5 ⭐

Tired of managing customer service requests manually? The Customer Service Helpdesk App is the perfect solution—it simplifies and automates routine tasks, enabling you to respond to customers faster and more personally.

With this app, you can centralize messages from all your sales channels, such as marketplaces, web stores, and social media, in one smart inbox.

View customer and order information with every message to ensure every interaction is personalized.

Plus, you can easily process returns or cancelations, summarize and automate responses with AI-driven technology, and easily connect with order fulfillment partners and your Klaviyo CRM.

In other words, it’s one of the best customer service apps for Shopify, allowing you to maximize profits while delighting your customers.

Key Features:

• Automate & prioritize customer queries efficiently
• Monitor & analyze customer behavior patterns
• Segment & tag customers for effective targeting
• Collaborate easily with team members
• Streamline customer support processes

Pricing:

• Free For Life: Free
• Entrepreneur Plan: $49/Month
• Performance +: $199/Month
• Team: $89/Month

View App

5. Phone Numbers & Calls – SBoard

Developed by: #21Zoo Labs
Avg. Rating: 5.0/5 ⭐

For shop owners who prioritize top-notch customer service, Switchboard’s SBoard app is the perfect tool. It’s a phone number and call management system rolled into one.

SBoard’s unique features connect customers to your store more seamlessly, allowing them to speak directly to a customer service representative with just a few clicks.

Not only does SBoard offer a range of phone numbers to choose from, but it also provides an easy-to-use dashboard for managing incoming customer calls.

With SBoard, shop owners can see detailed information about each caller, seamlessly connect customers to customer reps, and manage customer information. Plus, customers get to speak to support agents with a sense of trust.

This combination of features makes SBoard one of the best Shopify customer service apps when it comes to boosting customer satisfaction and streamlining customer service operations. Plus, with SPECIAL PRICE available for transitioning EasyCall customers, it is the perfect time to get Switchboard’s SBoard app and start such an advanced customer service.

Key Features:

• Get a toll-free number for your business
• Route callers to specific numbers
• Grow customer relations with automated text messages
• Customize audio greetings with your own music
• Track detailed call analytics for better decision making

Pricing:

• Pay As You Go: $5/Month
• Professional: $10/Month
• Enterprise: $20/Month

View App

6. Webkul Helpdesk Support-UVdesk

Developed by: Webkul Software Pvt Ltd
Avg. Rating: 4.9/5 ⭐

Introducing Webkul Helpdesk Support-UVdesk, one of the best customer service apps for Shopify, designed to enhance customer support!

With UVdesk helpdesk, Shopify merchants can easily manage all customer inquiries, order details, and support staff performance in one place while integrating multiple Shopify stores.

Using personalized templates, workflow and process management, merchants can reduce response rate time and track customer support inquiries for more efficient and satisfactory outcomes.

UVdesk helpdesk is ultimately the perfect for Shopify customer service app choice for merchants wanting to prioritize customer satisfaction through reliable, reliable customer service.

Key Features:

• Create & assign tickets in real-time
• Automate & personalize customer engagement
• Setup customer self-service support
• Advanced analytics to monitor queries
• Monitor team’s performance & trends

Pricing:

• Enterprise Plan: $36/Month

View App

7. Chatdesk – 24/7 Support

Developed by: Chatdesk
Avg. Rating: 5.0/5 ⭐

Chatdesk is one of the best customer service apps for Shopify stores. It’s AI-powered to give you 24/7 support and customer service when you need it.

With their 50,000+ community of customer support experts, Chatdesk is ready to take care of tickets, respond to customers, and manage customer scheduling and quality control.

Whether it’s BFCM or any holiday shopping season, Chatdesk is here to help you provide the best customer service and support that your customers deserve.

Key Features:

• 24/7 support on chat, sms, email & social
• Scale as needed with on-demand agents
• Connect to existing helpdesk & ecommerce tools
• Answer customer queries quickly
• Increase conversions with improved csat

Pricing:

• Pilot Plan: Free To Install
• Growth Plan: $250/Month
• Advanced Plan: $1000/Month

View App

8. ShipAid – Shipping Guarantee

Developed by: ShipAid – Shipping Guarantee
Avg. Rating: 5.0/5 ⭐

Are you looking to optimize your customer service experience?

ShipAid is one of the best customer service apps for Shopify, offering a guarantee to customers for lost, stolen, damaged, or late packages. ShipAid eliminates the need to go through insurance companies, allowing merchants to set their own fees and gain additional profits.

It also comes with a customer resolution and tracking portal, branded notifications for customers, and quick solutions for dealing with delivery issues.

Save time and money with ShipAid, the most comprehensive and best Shopify customer service app!

Key Features:

• Guaranteed 24h delivery of all products
• Secure payment & pricing protection
• Accurate real-time tracking & notifications
• Easy refunds & reshipping requests
• Custom installation & rebuy solutions

Pricing:

• Pay As You Go: $8/Month
• Professional: $10/Month
• Enterprise: $20/Month

View App

Final Words

At Shopify, providing great customer service is essential for success. With the right apps in your arsenal, you can offer efficient and effective customer support in a fraction of the time.

From automated responses to performance tracking, these 8 customer service apps have the power to enhance your customers’ shopping experience. With the right tool, you can turn your customer service into a talking point of your business and increase customer satisfaction.

Don’t wait any longer, get started with one of these customer service apps today!

Related Reads:

• Best Shopify AI Apps [Includes GenAI Apps]
• Best Shopify Automation Apps
• Best Donation Apps For Shopify
• Best Shopify Live Chat Apps
• Best Shopify Subscription Apps For Recurring Revenue