10 Best Shopify Live Chat Apps

Are you looking for the best tools to add on your Shopify store to ameliorate customer service?

Live chat apps make it easier and faster for customers to share their concerns with the customer service team.

Here we present a curated list of the best Shopify live chat apps that can assist you in providing quick customer service.

These apps leverage the latest features and technologies, making them ideal for shop owners seeking to improve customer experience on their portals.

Make sure to explore each one of these options and find the best one that fits your shop.

Best Shopify Live Chat Apps

1. Pushdaddy WhatsApp, Live Chat

Developed by: pushdaddy.com
Avg. Rating: 4.6/5 ⭐

Having the right live chat app for your Shopify store is key to providing exceptional customer service and creating long-term customer loyalty. Pushdaddy’s WhatsApp and Live Chat is widely known as the best among Shopify Live Chat Apps for its range of features and automation capabilities.

It allows you to seamlessly switch between WhatsApp and Live Chat, and also supports automation required for chat, share buttons, marketing automation, multiple operator, add FAQ, automatically provide order status and more.

With its deep integration with WhatsApp, Facebook Messenger, Instagram, Multiple Operator, FAQs, Sign up forms, Email and more, Pushdaddy’s WhatsApp and Live Chat is the perfect tool to help you better engage with your customers.

Key Features:

• Instantly switch between WhatsApp and live chat
• Automated cart recovery & order confirmations
• One-minute installation, just add your number
• Track updates by WhatsApp & email notifications
• Receive 24/7 customer support.

Pricing:

• Free To Install

View App

2. Tidio Live Chat & AI Chatbots

Developed by: TIDIO LLC
Avg. Rating: 4.7/5 ⭐

With Tidio Live Chat & AI Chatbots, you can offer your shoppers an efficient, personalized and omnichannel customer service experience. This is one of the best Shopify live chat apps around, helping online store owners to turn passive visitors into active buyers by providing excellent customer service.

With AI-powered customer service chatbots handling the most common queries, you can rest easy knowing that your customers’ needs are taken care of in a timely manner.

To make things even better, Tidio offers dedicated Shopify features such as triggered messages and customizable widgets, making it one of the most efficient Shopify live chat apps out there.

With Tidio on board, you can now focus on growing your business and sales!

Key Features:

• Solve customer queries quickly with live chat
• Automatically answer questions with lyro AI bot
• Preview carts & check order history on chat
• Seamlessly integrate tidio with Shopify stores
• Manage requests with a simple ticketing system

Pricing:

• Free: Free To Install
• Communicator Plan: $25/Month
• Chatbots Plan: $29/Month
• Tidio+: $394/Month

View App

3. Chatra – Live Chat & Chatbot

Developed by: Roger Wilco LLC
Avg. Rating: 4.8/5 ⭐

Chatra is the ultimate solution for any Shopify store looking to provide the best customer experience. It’s live chat and chatbot tools make it easy to answer customers questions, provide 24/7 automated support, and even cross-sell products in real-time.

With Chatra’s intuitive interface, you can connect your social and email channels to manage all conversations from one spot.

Experience the power of Chatra and make your Shopify store stand out with the best Shopify live chat apps.

Research proves that customers respond better to personalized engagement which is why Chatra is the best live chat app for Shopify. Get started today and become one of the best live chat apps for Shopify.

Key Features:

• Seamless live chat on desktop & mobile
• Automate routine tasks with chatbots
• Answer enquiries via Facebook, Insta & email
• Know who has visited & what’s in their cart
• Supported on windows, mac, iOS & android

Pricing:

• Free Plan: Free
• Essential Plan: $21/Month
• Pro Plan: $29/Month

View App

4. Willdesk-Live Chat, Helpdesk

Developed by: Channelwill
Avg. Rating: 4.9/5 ⭐

If you’re seeking the best live chat app for your Shopify store, look no further!

Willdesk-Live Chat and Helpdesk offers a comprehensive package of customer service features to help you streamline your store operations.

From order tracking and FAQ page to a mobile app and integrated social media account, Willdesk provides you with the tools to turn customer service into a revenue-generating center.

With 24/7 support and automated ticketing system, you can be sure that any queries from your customers will be answered quickly and efficiently.

Try Willdesk today – revolutionize your customer service and streamline your Shopify store operations!

Key Features:

• Live chat with conversational automation
• 24/7 multi-lingual email & social media support
• Easy inbox ticketing from all sources
• CRM integration for improved sales
• Customizable text editor & FAQs

Pricing:

• Free: Free To Install
• Basic: $9.90/Month
• Pro: $29.90/Month
• Advance: $99.90/Month

View App

5. Gorgias – Helpdesk & Live Chat

Developed by: Gorgias Inc
Avg. Rating: 4.4/5 ⭐

With Gorgias – Helpdesk & Live Chat, you get the best of both worlds. It eliminates friction at the checkout while also providing fast and efficient live chat options to answer customer queries right away.

Its range of customer service features, such as self-service resources for immediate answers to FAQs and dynamic Macros to auto-fill responses with personalized info, make it one of the best Shopify live chat apps around.

Incorporating Gorgias into your Shopify store is one surefire way to reduce checkout friction and retain customers longer, enabling your support agents to act as extra sales resources and accelerate revenue growth.

Key Features:

• Prioritize emails, chats, voice, sms & WhatsApp in one feed
• Get full customer context with order & convo history
• View, edit & cancel Shopify orders quickly
• Track team activity & support metrics on dashboards
• Instantly answer shopper questions with self-serve menus

Pricing:

• Starter Plan: $10/Month
• Basic Plan: $60/Month
• Pro Plan: $360/Month
• Advanced Plan: $900/Month

View App

6. RT: WhatsApp Chat, Live Chat

Developed by: RoarTheme
Avg. Rating: 4.7/5 ⭐

RT: WhatsApp Chat and Share is the perfect live chat app for Shopify stores that want to give their customers the convenience of their favorite messaging platforms.

Need to answer an inquiry quickly? WhatsApp Chat and Share offers you the ability to easily stay in touch with your customers anytime, anywhere via their convenient messaging interface.

With its native functionality, users will even get notifications of incoming messages right on the web page, enabling uninterrupted chatting and providing the best customer experience possible.

Add RT: WhatsApp Chat and Share to your Shopify store for the best live chat app for Shopify.

Key Features:

• Engage with customers via WhatsApp, telegram & more.
• Instant reply & no need to refresh.
• Chat history log available.
• Easily customize & style according to theme.
• Integrate customer profile data.

Pricing:

• Basic: Free To Install
• Premium: $6.99/Month

View App

7. tawk.to Live Chat

Developed by: tawk.to
Avg. Rating: 4.2/5 ⭐

tawk.to is one of the best free Shopify live chat apps available, offering simple, yet powerful features for engaging visitors and providing customer service.

With customizable messages, advanced targeting, real time analytics, and bots for routing pre-sales queries, tawk.to is the perfect solution for turning visitors into customers.

Its easy setup and comprehensive feature-set make tawk.to the best free live chat app for Shopify stores.

Key Features:

• View & manage Shopify orders directly from chats
• Personalize greetings with triggers & location
• Fast responses with ready message templates
• Manage unlimited customers & organizations
• Receive 24×7 support from our expert team

Pricing:

• Free App: Price: Free

View App

8. Reamaze Live Chat Helpdesk CRM

Developed by: Reamaze
Avg. Rating: 4.7/5 ⭐

Are you searching for the best Shopify live chat app to give your customers the best customer experience? Look no further than Reamaze Live Chat Helpdesk CRM. This powerful platform combines AI-powered chatbots and AI live chat to engage customers in real time.

Plus, it offers an all-in-one helpdesk inbox and CRM that allows you to track conversations from multiple sources—including emails, social media, SMS, and calls—and map them to orders, revenue, returns, and reviews, all in one view.

Create powerful automations and automatically generate content with AI to work smarter and reply faster as a team.

Reamaze Live Chat Helpdesk CRM is the key to becoming a top Shopify live chat app.

Key Features:

• Unify emails, social, sms & voice in a single inbox
• Automate tasks with data & rules to save time
• Manage & modify Shopify orders in chats
• Use AI to create replies, write faqs & build chatbots
• Send push notifications & satisfaction surveys

Pricing:

• Re:Amaze Basic: $29/Month
• Re:Amaze Pro: $49/Month
• Re:Amaze Plus: $69/Month
• Enterprise Custom: $899/Month

View App

9. JivoChat Live Chat & Chatbot

Developed by: JivoChat
Avg. Rating: 4.6/5 ⭐

If you’re looking for the best live chat app for your Shopify store, then JivoChat Live Chat & Chatbot is the perfect choice.

With support for chat widgets on your store, social platforms like Instagram and WhatsApp, as well as email, phone, and Apple Business, it puts all your customer communication under one roof.

Plus, when you need extra help, JivoChat’s chatbot stands ready to take any load off your team.

What’s more, JivoChat has a charming and responsive design that is easy to use and works perfectly on any device.

To further help you convert customers, JivoChat provides lots of features specially designed to maximize your conversion rate. Finally, tie everything up with Jivochat’s internal CRM and you’re ready to go! Start improving your customer engagement today and see the difference JivoChat makes.

Key Features:

• Make calls from website with phone number
• Send automated messages to visitors
• Track follow up requests with internal crm
• Smart chat routing, departments & transfers
• Set reminders, phrases & more…

Pricing:

• Free Forever: Free
• Pro: $29/Month

View App

10. BestChat – Live Chat & Chatbot

Developed by: BestChat
Avg. Rating: 4.9/5 ⭐

For Shopify store owners, finding the right with free live chat and chatbot app can be a difficult and time-consuming task. BestChat stands out from the rest with their comprehensive suite of live chat and chatbot features that make it one of the best live chat apps for Shopify.

With BestChat, you can chat with visitors in real time, track their browsing history on your website, identify your customers via different stores, and even have pre-set Q&As and chatbots.

The app also packs unique features such as multiple language support, multiple device support, integration with customer systems and third parties, and the ability to upload your own logo and avatars for each agent.

BestChat is also constantly updated regularly, so you can rest assured that you have the latest and greatest features to give your customers the best service. With BestChat, you have all the tools you need to deliver an excellent live chat experience and take your customer service to the next level.

Key Features:

• Live chat with customers in real-time
• Chatbot for automated customer support
• Differentiated marketing options
• Track customer behavior in real-time
• Integrate with multiple stores & manage customers

Pricing:

• Free

View App

Final Words

In conclusion, the right Live Chat App for your shop depends on your budget, customer service needs, and availability.

We’ve highlighted the 10 best Shopify Live Chat apps to choose from, to make sure you have the right tools to offer customers a streamlined and efficient customer service experience.

Let us know in the comments which Shopify Live Chat App you’re going with and why – good luck!

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