35+ Chatbot Statistics That Need Your Immediate Attention

These days, we can find chatbots on every other website or social media platform you land on. They have almost become inevitable and many marketers favorite.

If you are the one struggling to understand the impact of chatbots or are wondering if they are effective? Then you are not alone. There are many businesses looking at chatbots from a distance and trying to understand their effectiveness.

If you are one of them, then I might have something helpful for you. I have found some really interesting Chatbot statistics that will help you judge its effectiveness and decide if you should have one for your business.

So, decide after reading the below statistics on chatbots. 👀

Table of Contents

• Chatbot Usage Statistics
• Chatbot Growth Statistics
• Chatbot Industry Statistics
• Chatbot Engagement Statistics
• Chatbot Market & Trend Statistics
• General Chatbot Statistics

Chatbot Usage Statistics

1.  The top countries that use Chatbot are the USA, India, the UK, and Brazil.
2.  80% of respondents say they have interacted with a chatbot before.
   
3. In 2022, the global chatbot market size valued at around $4.92 billion and it will surpass $ 42 billion by 2032.
4. Chatbots can handle conversations from start to finish 70% of the time.
5. European countries are more receptive to Chatbots in a positive light. Japan and the USA are the let receptive to Chatbots with only 32% and 33% seeing it in a positive light.

Chatbot Growth Statistics

1.  The chatbot eCommerce retail transaction will hit $112 billion by 2023.
2.  By 23023, chatbots can save $8 billion.
3.  In 2020, almost one-quarter of purchasers used chatbots when communicating with businesses, which is a 13% increase from the previous year.
4.  Chatbots can be the primary channel for customer service for all businesses in 2027.
5.  By 2023, chatbots can save businesses 2.5 billion hours.

Chatbot Industry Statistics

1. Chatbots can save 30% of customer support costs, and speed up the response time by up to 80%.
2. The insurance sector can save $1.3 billion in 2023 using chatbots.
3. The banking sector can saveChatbot-Growth-Statistics from chatbots.
4.  Retail, banking, and healthcare will realise cost savings of $11 billion annually by 2023, up from an estimated $6 billion in 2018 because of chatbots
5.  70% of the retail industry will use chatbots in 2023.
6.  The eCommerce transactions via chatbots will reach $112 billion in 2023.
7.  By 2026, the healthcare chatbot market will reach $543 million.
8.  24% of enterprises, 15% of mid-sized companies, and 16% of small businesses use chatbots.
9.  58% of B2B and 42% of B2C companies use chatbots.
10.  65.1% of SaaS companies have adopted chatbots for their business.
11.  Chatbots started to boost eCommerce revenue by 7-25%

Chatbot Engagement Statistics

1. 47% of consumers are open to purchasing using a chatbot.
2. Three out of five millennials have used a chatbot at least once.
3.  More than half (50%) of consumers prefer using chatbots instead of calling customer support.
4. 87.2% of consumers say they had a neutral or positive customer experience with chatbots.
5. The#1 reason consumers prefer using a chatbot is that it offers quick answers.
6. 60% of millennials have used chatbots.

Chatbot Trends & Marketing Statistics

1. By 2025, 77% of customers say that chatbots will change their expectations from brands.
2. 55% of businesses use chatbots to generate higher-quality leads.
3. 41% of sales, 37% of customer support, and 17% of marketing teams use chatbots.

General Chatbot Statistics

1. Chatbots can save $0.70 per customer interaction
2. 57% of companies agree that conversational bots deliver a large return on investment for minimal effort.
3. 96% of businesses think that chatbots are here to stay for good.
4. Average chatbots generate 35-40% response rates. As per one study, it can generate up to 80-90% response rate.
5.  59% of customers expect a chatbot to respond within 5 seconds.
6.  Facebook has 300,000 active chatbots on the platform.
7.  Chatbots can easily take care of 30% of live chat communication.

Conclusion

& that’s a wrap on chatbot statistics!

I have tried to cover the necessary AI chatbot statistics that will help you decide the future of chatbot for your business. If you ask us if you’re an e-commerce store owner, you must definitely use a chatbot to improve your customer service. Also you can enable data analysis and visualization, file conversion, code editing and other advanced tasks with the help of Code interpreter feature in ChatGPT.

Artificial intelligence is the future of conversations, and chatbots are a part of it. You shouldn’t miss at least testing the waters. If these statistics helped you, I would appreciate it if you would share them with your friends and family.

Also, as I mentioned, AI is changing how the future of conversation, and with ChatGPT in the market, its influence is undeniable. Here is my handpick guide on ChatGPt that I believe you should check out:

• What is ChatGPT? OpenAI’s Chatbot Covered in a Nutshell
• ChatGPT vs Google: Is ChatGPT Going to Replace Google?

Thanks for reading!

Frequently Asked Questions 

1. What is the satisfaction rate of chatbots?
As per a survey, respondents gave the chatbot an average rate of 6.4/10 or 64%.

2. How many people prefer chatbots?
According to a recent poll, 68% of U.S. consumers have preferred chatbots.

3. How big is the chatbot market?
The global chatbot market size was $4.92 billion in 2022 and it will surpass $42 billion by 2032.

Source: Chatbots Magazine, Userlike, Finance.yahoo, blogging wizard, Business insider, Juniper research, thrive my way, Gartner, Invespcro, Tidio, GlobeNewsWire, Landbot, Relay, Insegment, Hubspot, Venturebeat, Revechat, Ideta, Forbes, Gupshup, Ozonetel, Intercom, CNBC, Accenture, Linkedin, mhb.xyz, Purpleslate