Top 5 Must Have Magento 2 Extensions for Improved Customer Experience [2024]

People tend to spend money on something they like or on essentials, but, more often there is a set of customers who are willing to pay more for significant user experience and support.

It is an established fact that customer experience plays a vital role for any business whether it is online or offline. Forbes has compiled a list of statistics that prove the value of customer experience in a business.

The competition in E-commerce is tough and hence you have to consistently work on improving the customer experience of your business. As per Statista, the global spending on customer experience (CX) technology is forecast to increase from around 500 billion U.S. dollars in 2019 to over 640 billion by 2022.

Looking at these statistics, if now, you do not want to stay behind the competition, you need to start investing in how to offer the best customer experience.  You can also have a look at our best free Magento 2 extensions.

If you are a Magento 2 store owner, things are easy for you with Meetanshi’s series of Magento 2 extensions for customer experience.

Here, I have curated the top 5 must-have Magento 2 extensions for improved customer experience from the entire series.

Check the key features, working of the module, and demo to see how beneficial these Magento 2 extensions are for your Magento 2 store.

5 Best Magento 2 Extensions for Improved Customer Experience:

Magento 2 Mobile Login

Magento 2 Mobile Login extension by Meetanshi allows customers to register, log in, and reset the password using mobile number along with OTP verification in the Magento 2 store. The extension tops the list of best Magento 2 extensions for improved customer experience owing to its ease of use and security.

Customers may find it difficult to remember the passwords and may opt-out of visiting your store and purchase for the same reason. However, with the mobile login functionality, they need not worry about remembering difficult passwords.

Additionally, Magento 2 OTP verification offers added security and prevents fake number registrations and spambots to enter your store.

Key features of Magento 2 OTP Login Extension:

• Magento login with mobile number & OTP verification
• Compatible with Msg91, Twilio, Textlocal and CURL supporting gateways
• Responsive popup so as to not hinder user experience

Increasing use of mobile phones and easy access to SMS makes it possible for store owners to install Magento 2 Mobile Number Login extension and thus boost the customer experience.

Check the frontend and backend demo to understand how mobile login for Magento 2 store is a must-have for improved customer experience.

Magento 2 Partial Payment

Magento 2 Partial Payment extension facilitates customers to purchase and make the payments in installments, layaway plans, or EMIs.

The “Buy Now, Pay Later” feature is beneficial for customers who cannot afford to buy valuable items like gold, diamond, or costly appliances. In such case, offering partial payments in Magento 2 store is good for their budget and they can instantly access such valuable items and pay in part.

Offer your customers an affordable financing solution in the store with Magento 2 layaway extension!

 

Key features of Magento Partial Payment Extension:

• Let customers place orders and pay in installments.
• Offer a better payment experience to your customers.
• Auto capture installment facility makes it easy for the customers as they do not have to remember making payments each time.

Budget buyers find it easy to shop at your store with Magento installment payments. Attract such a customer base and not only improve their user experience but also boost the sales and get a competitive edge in the market with part payment facility.

Check the frontend and backend demo to understand how partial payment for Magento 2 store is a must-have for improved customer experience.

Magento 2 SMS Notification

Magento 2 SMS Notification extension allows sending notification text to customers to update them about their store activities like order placed, order invoice, order cancellation, order shipment, and order credit memo.

The SMS extension for Magento 2 sends an instant notification to customers about orders and payments. Such acknowledgment builds their trust in your brand, improves user experience, and builds customer loyalty.

 

Key Features of Magento 2 SMS Extension:

• Update the customers about their store activities via SMS
• Use system variables like order_id, first_name, etc. to configure personalized SMS notification texts for better user experience

Check the frontend and backend demo to understand how SMS notification extension in Magento 2 store is a must-have for improved customer experience.

Magento 2 WhatsApp Contact

Magento 2 WhatsApp Contact extension facilitates customers to instantly contact you via Whatsapp. It makes it easy to have one-to-one conversations with potential visitors and helps in improving the customers’ shopping experience.

Whatsapp is the most widely used social media app and is the choice of many! It is equipped with the feature of QR code for business accounts that facilitates the users to interact with the business easily. Leveraging WhatsApp for business helps with offering better support, and also increases traffic via WhatsApp.

The user only needs to scan the QR code that is displayed on the storefront or product packaging. Hence, it makes it easy for the visitors to chat with you in case of queries or support.

 

Key Features of Magento 2 Whatsapp Contact Extension:

• Facilitates the customers to instantly contact you.
• Customers can use WhatsApp web, app and WhatsApp for business.

Enhance the customer experience by offering instant support for their queries via the preferable messaging app, WhatsApp.

Check the frontend and backend demo to understand how SMS notification extension in Magento 2 store is a must-have for improved customer experience.

Magento 2 Product Attachments

Magento 2 Product Attachments extension allows the admin to upload files on the product page for more information about the products. The admin can attach files such as PDFs, document files, audio and video files, presentations, image files, zips, flash files, etc.

The customers will find it easy to make the purchase decision based on extensive details offered in the form of user guides, licenses, warranty cards, price lists,s or any type of documentation.

 

Key Features of Magento 2 Product Attachment Extension:

• Offer maximum product details to customers who might want to check every detail before making the purchase.
• Allow customers to download files from the frontend
• Display the icon image to let the visitors know the type of file they’ll open or download.

Improve the user experience of Magento 2 store by delivering the maximum product information on the product page itself by attaching multiple files like user guides, license, warranty cards, price list or any type of documentation.

Check the frontend and backend demo to understand how SMS notification extension in Magento 2 store is a must-have for improved customer experience. To stay connected with customers and communicate effectively choose WhatsApp Chat Extension in Magento 2.

Conclusion:

Now that you know which Magento extensions are best for improving the customer experience of your store, offer excellent features which will not only enhance user experience but also increase traffic, brand loyalty, and ultimately revenue.