Magento 2 WhatsApp Chat Extension [Complete Guide]

BUY NOW | MAGENTO 2 WHATSAPP CHAT

In this digital world, several social media applications and websites are available in the market. WhatsApp is one of the most widely used messaging channels globally. One report by Statista found that the number of active WhatsApp users reached two billion in March 2020, which was one billion in February 2016. It was acquired by Facebook for 19 billion U.S. dollars in February 2014.

Customers may have several questions while making a purchase or ordering a product online. They always want a prompt reply to their queries or require after-sales support. However, there is no such solution to allow customers such facilities in default Magento 2. WhatsApp, being one of the premier messenging apps, is one of the most convenient ways of communication to provide to your customers.

So, to get quickly in touch with the potential customers and have effective communication, Meetanshi has come up with Magento 2 WhatsApp Chat extension. WhatsApp Contact for Magento 2 extension facilitates instantly connecting your potential customers just by a single click and convincing them for conversion.

The customers can easily contact the store owners via WhatsApp, which reduces the time and effort as compared to that of mails.

Table of Contents

• Why Choose Magento 2 WhatsApp Chat Extension?
  • Attract potential customers
  • Stay in touch with your customers
  • Enhances customer experience
  • Promote your products
• How to Configure and Integrate Magento 2 WhatsApp Chat Extension? 
• Conclusion

Magento WhatsApp Contact extension helps win your customers’ trust and facilitates to establishing a one-to-one connection via WhatsApp chat. Such a one-to-one conversation gives a personalized touch to the users which enhances the shopping experience of the users.

The module facilitates contacting the store owners in a better and faster way. To boost conversion, it is crucial to attend to the visitors at the right time and provide them with quick support, answer their queries instantly. Improve user experience, build trust and increase brand loyalty with Meetanshi’s Magento 2 WhatsApp Chat extension!

Why Choose Magento 2 WhatsApp Chat Extension?

To survive in this competitive world, store owners always find ways to stay in touch with their customers and lure new clients to their stores. We are facing a situation where regular communication channels like phones and emails are no longer effective.

So, the online store owners require a convenient method that can provide a smooth way of communication, and therefore increasing the chances of conversion. Moreover, it can also help the store owners to provide better after-sales service to improve customer retention.

WhatsApp is one of the most prominent messaging apps used widely across the globe. It even becomes easy for the merchants to leverage this channel and easily communicate with the customers. Whatsapp Magento 2 extension makes it possible to have effective one-to-one communication with your customers. But, such a social media platform does not allow contacting a person without saving a mobile number.

To stay connected with customers and communicate effectively, WhatsApp link generator generates links that make it much easier to contact them via WhatsApp.

Some of the reasons to choose WhatsApp contact for Magento 2 are as follows:

Attract potential customers 

Magento 2 WhatsApp extension helps to increase sales and attract a wide customer base to your store. It becomes easy to share product URLs, product title, description to your whatsApp contacts and groups with a single click. This module makes it possible to create customized button labels and default messages to make them attractive enough for the potential customers to visit your site.

Stay in touch with your customers

Waiting too long for the response may create a bad user experience, decrease conversion rate, and may lead to customer dissatisfaction. Using Magento WhatsApp integration with Magento store improves customer experience and builds trust among potential customers. Thus, by simply clicking on a button, the customer can get all the information about the product at their fingertips. Therefore, Magento 2 WhatsApp chat helps you have a one-to-one connection with your customers.

Enhances customer experience

Timely communication with your potential customers is crucial as it provides a chance to interact with them and convince them for conversion. Sometimes, customers may have questions about the product purchased or ordering online. So, at such a point in your store, the quality of customer service will decide the conversion rate. Thus, never lose a customer with your service win your customers’ trust, loyalty, and establish a strong relationship using the WhatsApp extension for Magento 2.

Promote your products

WhatsApp is a powerful channel used for communication that provides higher reach and can easily provide personalized touch with your potential customers. With the Magento WhatsApp Chat extension, it becomes easy to share product URLs along with product title, description to your WhatsApp contacts and groups very quickly, just within a single click.

BUY NOW | MAGENTO 2 WHATSAPP CHAT

How to Configure and Integrate Magento 2 WhatsApp Chat Extension? 

Step 1: To configure the extension, login to Magento, move to stores > Configuration > WhatsApp Contact, and enable the extension. Choose to enable WhatsApp contact in either desktop, mobile, or both modes. Set the default chat message you want to share when users click on the contact button.

Step 2: The admin can set the button type either as an icon, box, or QR code type WhatsApp button settings and can enter the mobile number to allow users to contact quickly and enter the text to show on hover. It even facilitates the admin to set button background color and icon to display in the frontend.

There is an option to display the contact button for the specific date range. The admin can position the contact button conveniently and choose the button animation effect.

Step 3: Box type WhatsApp Contact button settings are as follows:

Step 4: QR code type WhatsApp Contact button settings are as follows:

Step 5: You can easily add multiple chat agents by selecting the WhatsApp contact button type. It is possible to see already created chat agents along with the information.

Step 6: On clicking “Add New,” you can add new chat agents that include details such as name, department number, mobile number, default message, photo of the chat agent, status and option for the store view for which you want to enable the chat agent.

Step 7: Once the extension is configured, users can see the WhatsApp contact button in the frontend. If the contact button is of the box type, on click of it, they can visit the available chat agents, choose to chat with one, and can quickly get redirected to WhatsApp to further chat with the agent regarding products or services. If the contact button is of the icon type, users can click and redirect to chat with the admin.

Step 8: WhatsApp Contact Box button type enabled in frontend are as below:

Step 9: If the contact button is of the QR code type, users can click and get redirected to chat with the admin.

Step 10: After the user is redirected to WhatsApp chat with the selected chat agent, it displays a default message to add more text for the query, question, or feedback.

Conclusion

Magento 2 WhatsApp Chat Extension by Meetanshi facilitates customers to contact you via WhatsApp instantly. Thus, the store owners can have an immediate one-to-one connection with their customers and enhance the customers’ shopping experience.

This extension also facilitates merchants to implement the WhatsApp chat and share functionality with the help of smooth app integration. It can help enhance your communication with your potential customers and can even drive your business’ loyalty.

Provide a seamless customer experience to your customers via WhatsApp and increase sales using Meetanshi’s WhatsApp chat and share & WhatsApp business for Magento 2.