7 Best Shopify Apps For Helpdesk

As a sophisticated Shopify store owner, you’ll want to deliver the best customer service possible.

That’s why having the right helpdesk apps is essential.

To save you time and effort, we’ve compiled a list of the best Shopify apps for helpdesk.

From comprehensive customer service support systems to gorgeous automated emails, these powerful tools can help any online retailer easily manage customer service inquiries.

Whether you’re just starting out, or looking for ways to improve your customer service, you’re sure to find the perfect tool from our list.

Keep reading to explore the best Shopify apps for helpdesk.

Best Shopify Apps For Helpdesk

1. HelpCenter | FAQ Chat Helpdesk

Developed by: Shark Byte, Inc
Avg. Rating: 4.5/5 ⭐

With HelpCenter, the best Shopify Helpdesk App, your customers can get the answers they’re looking for quickly and easily.

From FAQs and chat widgets to real-time helpdesk support, you’ll have all the tools you need to provide great customer service and increase satisfaction.

Take your helpdesk service to the next level with HelpCenter, one of the best Shopify apps for helpdesk.

Key Features:

• Resolve inquiries from multiple channels in 1 place.
• Generate custom branded FAQ page with 12 templates.
• Optimize articles for rich results & translation.
• Live chat & chatbot for real-time customer contact.
• Help widget with contact, order tracking & FAQ options.

Pricing:

• Free: Free To Install
• Basic: $8/Month
• Standard: $45/Month
• Advanced: $100/Month

View App

2. Avada WhatsApp Chat, FAQ Page

Developed by: Avada
Avg. Rating: 5.0/5 ⭐

Avada WhatsApp Chat’s FAQ Page is a must-have for Shopify stores looking for the best free apps for helpdesk.

Its integrated chat feature allows users to easily consult the answers to frequently asked questions and track orders instantly without having to wait for customer support.

Plus, WhatsApp support provides quick query resolution and tailored assistance for urgent matters.

Try Avada’s FAQ Page today to get the most out of your Shopify store’s helpdesk!

Key Features:

• 24/7 WhatsApp live chat support
• Help Shopify stores manage FAQ easily
• Create immense queries and FAQ categories
• Show order tracking functionality
• Stunning themes for FAQ popups and help centers

Pricing:

• Free App: Price: Free

View App

3. Willdesk-Live Chat, Helpdesk

Developed by: Channelwill
Avg. Rating: 4.9/5 ⭐

Boost your service operations and maximize customer satisfaction with Willdesk – the best Shopify app for Helpdesk.

Willdesk provides a one-stop customer service platform, offering features such as order tracking, FAQ page, help center emails, live chat, chatbot, and multiple store support.

Furthermore, with its easy-to-use mobile app, you can handle customer queries anytime, anywhere.

Get started with the best of the best Shopify apps for helpdesk – Willdesk!

Key Features:

• Live chat to enhance customer engagement.
• Inbox tickets management from multiple sources.
• Preset help center to improve efficiency.
• Branded self-service widget to reduce inquiries.
• Flexible integration with multiple stores.

Pricing:

• Free: Free To Install
• Basic: $9.90/Month
• Pro: $29.90/Month
• Advance: $99.90/Month

View App

4. Gorgias – Helpdesk & Live Chat

Developed by: Gorgias Inc
Avg. Rating: 4.4/5 ⭐

Gorgias is the perfect customer service tool for fast-growing ecommerce merchants looking for the best Shopify Helpdesk Apps.

It gives you a revenue-focused platform to quickly convert shoppers and retain them longer by unifying order, conversations, social media messages and more into one ticket view.

Plus, you can reduce checkout friction with self-service resources and auto-filled responses for a personalized customer experience.

Make your support agents your sales reps with the top-performing Shopify App for Helpdesk.

Key Features:

• Prioritize emails, chat, voice, SMS, WhatsApp & social comments
• Get full customer context before answering
• View, edit & cancel Shopify orders easily
• Track team activity & support metrics
• Answer shopper questions instantly

Pricing:

• Starter Plan: $10/Month
• Basic Plan: $60/Month
• Pro Plan: $360/Month
• Advanced Plan: $900/Month

View App

5. WhatsApp Marketing + Helpdesk

Developed by: DelightChat
Avg. Rating: 4.6/5 ⭐

For Shopify stores, DelightChat is a great helpdesk app that allows you to do more with WhatsApp.

It’s one of the best Shopify Helpdesk Apps for streamlining support, automating marketing campaigns, and providing amazing service to customers.

With DelightChat, you can truly elevate your helpdesk game!

Key Features:

• Assign chats to team members.
• Reply faster with templates and automations.
• Send WhatsApp broadcast campaigns.
• Recover abandoned carts.
• Get official WhatsApp business API access.

Pricing:

• Startup: $49/Month
• Scale: $99/Month
• Growth: $299/Month

View App

6. NS Live Chat, Inbox & Helpdesk

Developed by: NestScale
Avg. Rating: 4.9/5 ⭐

Discover how you can provide efficient customer service and unlock sales with NestDesk’s Shopify Helpdesk & Chatbot App.

Empower your team with the ability to optimize customer engagement with 24/7 proactive support and smart conversation management.

Streamline the customer service process with a unified inbox for all inboxes and channels and unlock sales with personalized product recommendations.

Unlock the power of NestDesk for the best free Shopify apps for helpdesk.

Key Features:

• Manage & respond to messenger/live chat in one inbox
• Send product recommendations, browse inventory & create orders
• Create powerful widgets for helpdesk, order tracking & actions
• Track website visitors & preview carts in real-time
• Increase responsiveness with chatbot & saved responses

Pricing:

• Free App: Price: Free

View App

7. Customer Service Helpdesk App

Developed by: xSellco Ltd
Avg. Rating: 4.0/5 ⭐

Crafting the perfect customer experience just got easier with the best Shopify apps for helpdesk.

With this app’s auto-responder, personalized interactions, AI-driven tech, and order and customer insights, businesses can streamline and simplify customer service to maximize profits and delight shoppers.

Don’t miss out on the opportunity to revolutionize customer service with the Best Shopify Helpdesk Apps.

Key Features:

• Automate customer service workflow
• Customizable templates & triggers
• Monitor & measure customer sentiment
• Unified view of customer data
• Access contact history easily

Pricing:

• Free For Life: Free
• Entrepreneur Plan: $49/Month
• Performance +: $199/Month
• Team: $89/Month

View App

Final Words

As you can see, there are many great Shopify apps for helpdesk that can help you manage customer service inquiries and support your customers more efficiently.

Depending on your specific business needs, you can choose the right app for you so that you can ensure higher customer satisfaction and always be a step ahead of your competitors.

With the right help desk app, your customers will thank you for delivering excellent customer service.

So, don’t wait, get the best help desk app for your business and start providing superior customer service today!

Related Reads:

• Best Shopify Apps For Retargeting
• Best Shopify Social Share Apps
• Best Shopify Apps For Out-of-stock Alerts
• Best Shopify Customer Service Apps
• Best Shopify Apps For FAQs