How to Cancel Order in Magento 2

Are you a Magento 2 store owner looking for a method to cancel order in Magento 2? If yes, then you’ve landed on the right page! This blog post sheds light on how to cancel an order in Magento 2.

In eCommerce, the customers are the rulers! They may change their mind at any time during their online shopping journey. Therefore, businesses need to get ready to tackle such associated challenges. One such challenge is order cancellation & refund processing. It is common for customers to cancel the order after making a purchase and ask for a refund. In Magento 2, the admin can cancel the orders from the backend grid.

The store owner may also want to allow the customers on the frontend to cancel order in Magento 2. However, there is no built-in functionality for the customers on the frontend to cancel orders in Magento 2.

Considering that, we have developed Magento 2 Cancel Order extension to fill that functionality gap for the Magento 2 store owners. The extension lets the customers easily cancel the orders from the frontend. Moreover, the extension allows canceling orders with pending and processing statuses in Magento 2.

Magento 2 Cancel Order Extension

In this post, I will provide easy steps to cancel orders in Magento 2 from the backend. So, without wasting much time, let’s begin! 😇

How to Cancel Order in Magento 2?

Follow the steps mentioned below to cancel an order in Magento 2 from the backend admin panel:

Step 1: Log into your Magento 2 admin panel.

Step 2: On the left-hand-side menu, click on Sales and select Orders to open the Orders grid.

Step 3: Click on View option in the Action column of the order that you want to cancel.

Now complete information about the order will be visible on your screen.

Step 4: On the top bar of the information, click on the Cancel option to cancel that specific order.

In case you want to cancel multiple orders in bulk, you can also do that by performing a bulk action in the orders grid. You may also love to send email after order cancelation in Magento 2.

Important Note: The orders with the pending order status can only be canceled by the admin. Magento 2 does not allow canceling orders that have already been invoiced or shipped.

Once done, the status of the order will be changed to ‘Cancelled’. The store admin re-verify the order cancellation by checking its status from the backend order grid.

There is no option in Magento 2 to revert back the action and in case you want to uncancel an order in Magento 2, you may require to do it directly from the database. Read our blog post on how to uncancel order directly from database in Magento 2.

Conclusion

Order cancellation is a basic eCommerce functionality that your customers may expect from you. Magento 2 allows the admin users the cancel the orders that are not invoiced or shipped from the backend order grid. You can easily cancel orders in Magento 2 using the steps provided in this post. 😃

Moreover, if you want to allow the customers to cancel orders from their side, you can consider our Magento 2 Cancel Order extension. It facilitates the store logged in and guest customers to cancel the order from the frontend.