Magento 2 SMS Notification Extension Integration

Magento 2 SMS Notification facilitates notifying customers about their store activities and order statuses via SMS

SMS has a higher response rate, is simpler, and does not require an internet connection. Being favorable over Emails, SMS notifications are preferred to notify customers about their store activities. Keeping these points in mind, Meetanshi’s Magento 2 SMS Notification extension is the perfect choice for store owners to keep their customers updated via SMS!

The post shows how easy the configuration of the SMS integration is with Magento 2. Implement each feature for your store and get the most out of it to boost your efforts in customer experience improvement!

The Magento 2 SMS extension is not only helpful for customers but also send notifications to the admin regarding customers’ activities like new order placed, canceled, a contact inquiry, registration, etc. via SMS.

Start communicating with your customers via SMS and keep them updated about each store activity! Earn their trust and hence benefit your business with the help of the Magento 2 SMS Notification Extension.

 

Why choose Magento 2 SMS Notification extension by Meetanshi?

The extension not only updates customers but also admin about the store activities. So, enable the extension and enter the admin’s mobile number with the country code as shown here.

The module is compatible with a number of SMS gateways. One needs to configure the API settings to integrate the extension with any SMS gateway. For example, I’ll show how to integrate the Msg91 gateway here.

Visit https://control.msg91.com/signin/ and log in. Get your Sender ID from the Settings.

 

 

Copy the API Key from API.

 

 

Check the available message type under Send SMS.

 

 

Once you have these details, configure the API settings as shown below:

Now the Magento 2 SMS Notification module is ready to be configured to enable each activity notification for customers and admin.

Let’s see how to configure the settings for each activity. For below settings, you can use system variables like order_id, first_name, order_total, shop_url, invoice_total etc. to configure SMS notification texts.

• Order Placement Notification Settings

  The customer gets SMS notification when an order is placed updating them with the details like order ID and shop. The admin is notified via SMS about the details like customer name and order id.

  

  Once configured, the SMS is sent as shown here:
  For Customer:

For Admin:

• Order Invoice Notification Settings

  Configure the settings to notify a customer about invoice generation with order id and invoice id. An additional message like download details can be added as shown here. Also, configure the settings to notify admin about invoice generation with customer name and invoice id.

  

  Once configured, the SMS is sent as shown here:
  For Customer:

For Admin: 

• Order Cancellation Notification Settings

  It is important to notify the customers about successful order canceled and admin should be updated with the order cancelation requests. The Magento SMS Integration extension allows to do so! Configure the settings as shown below to keep customers and admin updated about the order cancelation details.

  

• Order Shipment Notification Settings

  Customers tend to be eager about their order delivery and an update about the order shipment is always appreciated. Moreover, admin should be aware of which orders are shipped and which are left. The extension takes care of these shipment updates! All you have to do is configure the below settings:

  

  Once configured, the SMS is sent as shown here:
  For Customer:

For Admin: 

• Order Credit Memo Notification Settings

  When a customer requests for a refund, they are notified when their request is approved along with the order id. Also, admin is updated about each refund requests with customer name and order id. This feature can be availed once you configure the below settings:

  

  Once configured, the SMS is sent as shown here:
  For Customer:

For Admin: 

• Contact Inquiry Notification Settings

  It is important to answer the customer queries asap. It contributes to your store’s user experience. To help admin improve in this field, the extension notifies the admin when a new contact inquiry is submitted along with the user’s name and its contact number. Make it easy for the admin to promptly reply to the inquiries by configuring the below settings:

  

  Once configured, the admin gets SMSs as shown here:

• New Customer Registration Notification Settings

  Lastly, the configure the option to notify admin about new customer registration as shown here. This feature helps the admin to take quick actions when a new customer is registered so as to offer the best on-site experience!

  

  Once configured, the admin gets SMSs as shown here:

Now you know how easy it is to configure the Magento 2 SMS Notification extension that keeps the customers and admin updated about various store activities ?

You can always refer the userguide for installation and configuration steps ?